How far back
can I view my transaction history?
| Account type
|| Transaction History Interval
| Current Account/Savings
| Up to last bank statement cut-off date
| Credit Card Account/Investment
| Up to last 60 calendar days
For Passbook Savings, only those transactions that have not been printed on the passbook will be shown.
However, if there are more than 28 transactions not being printed on the passbook, these transactions will
be summed up an shown as "Net Back items" in the transaction history. You will not be able to view the
individual details of these transactions.
When will my account be determined as inactive?
Your account will be inactive when it has no transactions for a period of time as determined by the Bank. The Bank may restrict or impose conditions for accessing the account if it has been inactive. Please refer to table below for applicable periods of various account types).
| Types of account
|| Account will be inactive when no transactions for a period of
| Time Deposits
| 12 months
| Current Account
Margin FX Account
Passbook Savings Account
Personal Integrated Account
Statement Savings Account
University Student Account
| 24 months
| Investment Account
|| 36 months
You may click here to visit The Hong Kong Association of Banks for information of 'Understanding Dormant Accounts'.
How can I reactivate my inactive account?
You could visit any of our branches in person and perform a withdrawal transaction to reactive your inactive account. For investment account, you could contact our branch staff to complete a form for account reactivation.