Service Messaging Close

Banking

Cheque Return Notification
Welcome Message for HSBC Advance / Personal Integrated Account Notification
New Premier Relationship Manager Notification
Successful Setup / Amendment of AutoPay Instruction Notification
Unsuccessful Setup/Amendment/Cancellation of AutoPay Instruction
Below Balance Fee Reminder Notification / Monthly Fee Reminder Notification
Integrated Account - Inactive status reminder
Inward / Outward Payments Notification

Credit Card

Card Application Status Notification
Autopay Rejection Notification
RewardCash Latest Balance and Expiry Notification
Credit Card Repayment Due Date Notification

Loan

Personal Loan Application Status Notification
Personal Loan Repayment Date

Mortgage

Mortgage Loan Application Status
Mortgage Loan Repayment Date

Overdraft

Secured Credit Usage
Unauthorized Overdraft with Secured Credit

Investment

Stock Monthly Investment Plan(SMIP) Status
Unit Trust Monthly Investment Plan(UTMIP) Status
US Tax Regulations and Reporting: W-8BEN Form Renewal
Investment Order Confirmation

Opt-out Service Messaging

If you do not wish to receive notifications under "Service Messaging", please call (852) 2233 3322 for HSBC Premier customers, (852) 2748 8333 for HSBC Advance customers or (852) 2233 3000 for other Personal Banking customers.

Banking

Cheque Return Notification

What is "Cheque Return Notification" about?
A notification will be sent to you when a cheque is returned. These notifications are sent automatically via SMS and/or email and cover all your accounts.


What's the coverage under "Cheque Return Notification" in Service Messaging?
For SMS, it covers deposited and issued paper cheque and issued e-cheque.
For email, it covers deposited and issued paper cheque and e-cheque.


Where can I find the returned reason?
There will be an advice for returned cheque sent to your correspondence address. The advice states the returning reason.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with the notification service.


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Welcome Message for HSBC Advance / Personal Integrated Account Notification

What is "Welcome Message for HSBC Advance / Personal Integrated Account Notification" about?
This notification is sent via SMS automatically to welcome you to join HSBC Advance/ Personal Integrated Account. You will receive this SMS notification upon your HSBC Advance Account / Personal Integrated Account has been successfully opened/ converted.


When will I receive the Welcome Message?
You will receive a SMS notification on the next working day upon your HSBC Advance/ Personal Integrated Account has been successfully opened/ converted.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with this notification service.


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New Premier Relationship Manager Notification

What is "New Premier Relationship Manager Notification" about?
To provide more privileged banking services, this notification is sent via SMS automatically to inform you that your (new) Premier Relationship Manager has been assigned.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with this notification service.


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Successful Setup / Amendment of AutoPay Instruction Notification

What is "Successful Setup / Amendment of AutoPay Instruction Notification" about?
This notification is sent via SMS automatically to inform you about your successful set up or amendment of your AutoPay Instruction through branch or phone banking.


Will I get a SMS on every time my AutoPay Instruction is set up/amended?
Yes, you will receive a SMS every time you successfully set up or amend an AutoPay through branch or phone banking in item basis.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with this notification service.


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Unsuccessful Setup/Amendment/Cancellation of AutoPay Instruction

What is "Unsuccessful Setup/Amendment/Cancellation of AutoPay Instruction" about?
This notification is sent via SMS automatically when your Direct Debit Authorisation (DDA) request has been rejected. This SMS will be sent to you on unsuccessful DDA set up request made via Personal Internet Banking or branches. This SMS will also be sent in case of modification or cancelation request for your existing DDA made via Branches and Contact Center has been rejected.


Do I get this SMS notification if I set up or amend my Direct Debit Advice request via Internet Banking?
You can get this SMS on rejection of your new DDA set up request via Personal Internet Banking, branches or contact center, alternatively you might also receive this SMS on your modification or cancelation request of your existing DDA via branches or contact center.


Where can I find the reject reason?
For detailed information on the rejection of your DDA, kindly refer to the advice that has been mailed to you.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with the notification service.


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Below Balance Fee Reminder Notification / Monthly Fee Reminder Notification

What is "Below Balance Fee Reminder Notification" about?
SMS will be sent to remind customers for fund-in in the following scenarios :
1) The SMS of "Below Balance Fee Reminder" will be sent if customer's Total Relationship Balance is potentially below the following Total Relationship Balance in next month.
2)The SMS of "Below Balance Fee Waiver Expiry" will be sent if Below Balance Fee waiver will be expired in this month and if customer's Total Relationship Balance is potentially below the following Total Relationship Balance in next month.


Total Relationship Balance :
    -HKD1,000,000 for HSBC Premier customers
    -HKD200,000 for HSBC Advance customers
    -HKD5,000 for Personal Integrated Account customers

What is the coverage under "Below Balance Fee Reminder Notification" in "Service Messaging"?
This notification covers HSBC Premier / HSBC Advance/ Personal Integrated Account which are opened / upgraded / converted on or after 1 Sept 2015. Notification for other accounts will be available in the coming future by phases.


Where do I find the Total Relationship Balance threshold requirement for my account?
Total Relationship Balance threshold requirement for
HSBC Premier customers - HKD1,000,000
HSBC Advance customers - HKD200,000
Personal Integrated Account customers ┬ĘC HKD5,000
You may visit HSBC public website for the details of Total Relationship Balance threshold requirement.


Where can I find out my Total Relationship Balance?
Please find Total Relationship Balance in the tab of "Banking" on HSBC Internet Banking.
Definition of Total Relationship Balance could also be found.
Also, Total Relationship Balance is stated on your account statement.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with this notification service


What is "Monthly Fee Reminder Notification" about?
SMS will be sent to remind customers to maintain an average balance above the balance threshold in the following types of account, as the Bank will charge a monthly fee if the balance is less than the threshold (HKD5,000) for 3 months:
    -HKD Passbook Savings Account
    -HKD Statement Savings Account
    -HKD Cash Card Account


What is the coverage under "Monthly Fee Reminder Notification" in "Service Messaging"?
This notification covers accounts opened on or after 1 Sept 2015. Notification for other accounts will be available in the coming future by phases.


How is my Monthly Fee calculated?
A Monthly Fee calculation is based on the rolling average account balance for the previous three months is HKD5,000 or not.


How is my rolling monthly average balance calculated?
The rolling monthly average balance is calculated by taking the average of the total account balance for the previous three months.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC for the following customers who maintained the following types of account:
    -HKD Passbook Savings Account
    -HKD Statement Savings Account
    -HKD Cash Card Account


Is this notification service free of charge?
Yes. There is no charge or fee associated with this notification service.


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Integrated Account - Inactive status reminder

What is "Integrated Account - Inactive status reminder" notification about?
This notification is sent via SMS automatically if there has been no transaction in your Integrated Account in the past 22 months. It is to remind you to perform at least one transaction such as deposit, withdrawal or funds transfer, or the account will be suspended if it has been inactive for consecutive 24 months.


When should I perform the transactions to avoid suspension?
Please perform at least one transaction such as deposit, withdrawal or funds transfer as soon as possible after receiving the SMS.


Do I need to subscribe this notification?
No. This notification service is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with this notification service.


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Inward / Outward Payments Notification

This notification is sent via SMS automatically to inform you of your payment being debited or credited successfully, or outward payment instruction is cancelled / rejected for further proceed. Please note that you will not be notified on unsuccessful credit payments originating via 3rd party.

What's the coverage under "Inward/outward payment notification" in Service Messaging?
For outward payment, SMS is sent to you once your payments in the form of Electronic Clearing (ECG), CHATs (RTGS), or Outward Remittance is successfully debited from your account, cancelled upon your request or rejected by the bank.


For inward payment, SMS will be sent in the case of successful credit, made in the form of Inward Remittance, Electronic Clearing or CHATS (RTGS).

Please note that the notification depends on the completeness and accuracy of the payment details provided.

Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with the notification service.


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Credit Card

Card Application Status Notification

What kind of notifications will I receive about the Card Application Status?
There are four types of SMS notifications to update your latest credit card application status: Credit Card Application Received, Supporting Document(s) Required, Application Approved and Card Activation Reminder.


What is "Credit Card Application Received Notification" about?
This notification is to notify your application for a new credit card has been received by HSBC.


What is "Supporting Document(s) Required Notification" about?
In certain cases you may be required to provide supporting document(s) relating to your credit card application and under this scenario a notification via SMS shall be sent to you as a reminder. You can upload the document(s) online via HSBC website by clicking here.


What is "Card Application Approved Notification" about?
A notification is sent to you via SMS when your new credit card application has been approved by HSBC. The notification is available to both Primary Cardholder and Additional Cardholder if applicable.


How many notifications will I receive if I have several credit card applications?
Separate notifications will be sent per application.


What is "Card Activation Notification" about?
The Card Activation Notification is automatically sent if the card has not been activated by the holder within a specified time.


Do I need to subscribe this notification?
No. These notifications are proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with Card Application Status Notification.


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AutoPay Rejection Notification

What is "Credit Card AutoPay Rejection Notification"?
This notification is sent via SMS automatically to alert you when a credit card autopay request has been rejected. You are advised to arrange payment to be made to the credit card account at your earliest convenience when you receive this notification.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with AutoPay Rejection Notification.


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RewardCash Latest Balance and Expiry Notification

What is "RewardCash Latest Balance and Expiry Notification" about?
This notification is sent via SMS automatically to alert you when RewardCash under any of your primary credit card and its associated cards (if applicable) will expire on statement date of next month. You are advised to log on to HSBC Internet Banking or Mobile Banking to check the details and make redemption when you receive this notification.


Will I receive the notification if I have no RewardCash expired next month?
No. If you wish to check the details of RewardCash under your credit card account, please log on to HSBC Internet Banking or refer to the credit card account statement.


How many notification will I receive if I have multiple cards such as Private Label Cards and Supplementary Cards under my credit card account?
Notification is sent per credit card account with the aggregated RewardCash amount of all cards, including Private Label Cards and Supplementary Cards, under the same credit card account. For RewardCash details per card, please log on to HSBC Internet Banking or refer to the credit card account statement.


How can I redeem the RewardCash?
Please log on to HSBC internet banking or Mobile Banking for further details and to redeem your RewardCash.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with this notification service.


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Credit Card Repayment Due Date Notification

What is "Credit Card Repayment Due Date Notification" about?
This notification is sent via SMS automatically to alert you the upcoming repayment due date of your credit card account. You are advised to arrange payment before the repayment due date after you receive this notification.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with this notification service.


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Loan

Personal Loan Application Status Notification

What kind of notifications will I receive about the Personal Loan Application Status?
There are three types of SMS and Email notifications to provide you an update on your latest personal loan application status: "Follow up regarding Your Personal Loan Application", "Submit Documents for Personal Loan Application" and "Personal Loan Application Approved".


What is "Follow up regarding Your Personal Loan Application Notification" about?
In certain cases HSBC would like to contact you for following up with you in progress personal loan application. Please call our hotline in the SMS / email to get in touch with HSBC at your convenience within 7 working days to expedite your application approval.


What is "Submit Documents for Personal Loan Application Notification" about?
In certain cases you may be required to provide supporting document(s) relating to your personal loan application and under this scenario a notification via SMS and email shall be sent to you as a reminder. You can upload the document(s) online via HSBC website by clicking here.


What is "Personal Loan Application Approved Notification" about?
A notification will be sent to you via SMS and email when your personal loan application has been approved by HSBC. A confirmation letter with facility details will be sent to you in due course.


How many notifications will I receive if I have several personal loan applications?
Separate notifications will be sent per application.


Do I need to subscribe to these notifications?
No. These notifications are proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with this notification service.


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Personal Loan Repayment Date

What is "Personal Loan Repayment Date" notification?
This notification is sent via SMS 7 calendar days before the monthly repayment date of your personal loan account. It serves as a reminder for you to prepare for sufficient fund in your repayment account.


What types of loan products are included in this notification?
Personal Instalment Loan, Personal Instalment Loan Balance Consolidation Program and Personal Tax Loan are included in this notification.


Who will receive this notification?
Account holders of the specified loan products will receive this notification.


If I have already subscribed eAlert "Repayment Due Date Notification" SMS, will I receive this notification?
Yes. This notification will be sent 7 calendar days before the repayment date. It will not replace any of your subscribed e-alert services on "Repayment Due date" SMS and Email.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with Loan Repayment Date Notification.


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Mortgage

Mortgage Loan Application Status

What kind of notifications will I receive about my Mortgage Loan Application Status?
There are five types of SMS notifications to provide you an update on your latest mortgage loan application status: "Mortgage Loan Initial Approval Notification", "Mortgage Facility Offer Letter Issuance Notification", "Mortgage Facility Offer Letter Signing Reminder", "Mortgage Loan Drawdown Reminder" and "Mortgage First Repayment Reminder".


What is "Mortgage Loan Initial Approval Notification" about?
A notification will be sent to you via SMS after your mortgage application is initially approved.


What is "Mortgage Facility Offer Letter Issuance Notification" about?
A notification will be sent to you via SMS after your mortgage Facility Offer Letter is issued.


What is "Mortgage Facility Offer Letter Signing Reminder Notification" about?
A notification will be sent to you via SMS 7 business days after the date of your Mortgage Facility Offer Letter is issued but still awaiting your signature.


What is "Mortgage Loan Drawdown Reminder Notification" about?
This notification will be sent to you via SMS 10 calendar days prior to your loan drawdown date.


What is "Mortgage First Repayment Notification" about?
This notification will be sent to you via SMS automatically after the loan is drawn down successfully.


Who will receive these SMS?
The first four SMS types
For Personal Mortgage application, the first applicant, joint applicant and mortgagor will receive this SMS.
For Shell Company Mortgage application, only Guarantor will receive this SMS.

"Mortgage First Repayment Notification" SMS
For Personal Mortgage application, only the first applicant will receive this SMS.
For Shell Company Mortgage application, only Guarantor will receive this SMS.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with this notification.


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Mortgage Loan Repayment Date

What is "Mortgage Loan Repayment Date Notification"?
This notification is sent via SMS automatically to you 7 calendar days mortgage loan prepayment due date.


Who will receive this SMS?
Only the first applicant stated on the application form will receive this SMS.


If I have already subscribed eAlert "Repayment Due Date Notification" SMS, will I receive this notification?
Yes. This notification will be sent 7 calendar days before the repayment date. It will not replace any of your subscribed e-alert services on "Repayment Due date" SMS and Email.


Do I need to subscribe this notification for future use?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with Loan repayment Notification.


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Overdraft

Secured Credit Usage

What kind of notifications will I receive on "Secured Credit Usage"?
There are two types of SMS notifications on your secured credit usage: First Usage and High Utilization.


What's the First Usage Notification about?
The SMS is sent to notify you on your first time usage of your secured credit facilities.


What's the High Utilization Notification about?
The SMS is sent to remind you that your secured credit facility usage is relatively high (utilized more than 80% of the Secured credit limit as of previous business day).


Where do I check my credit limit for the overdraft facility and how is it determined?
You may check your latest credit limit in Account Details screen via ATM or logging on your Personal Internet Banking. The credit limit is determined by the market value as well as the credit-to-asset ratios of eligible assets and will be changed from time to time due to market condition and Bank's internal review. Please refer to the latest list at public website under Borrowing > Secured Credit page for the eligible assets and the respective credit-to-asset ratios.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with the notification service.


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Unauthorized Overdraft with Secured Credit

What is "Unauthorized Overdraft with Secured Credit" notification about?
This notification is sent via SMS automatically to remind you that your account with secured credit attached (either Savings or Current) has been overdrawn over the authorized limit. The unauthorized overdrawn portion will be charged at a higher interest rate.


Who will receive this SMS notification?
This SMS notification service is provided to customers with secured credit facility who have not switched to eStatement and eAdvice service and have not subscribed "Account overdrawn notification" eAlert.


How often is this SMS notification sent out?
The SMS notification will be sent on the 1st, 10th and 30th day after your account with secured credit attached has been overdrawn over the authorized limit if the account status is unchanged.


Will I receive SMS notification if my account is overdrawn but has no secured credit facility attached?
No. The SMS notification on Unauthorized Overdraft is only for Integrated Accounts with secured credit and will only be sent if the account with secured credit attached (either Savings or Current) is overdrawn over the authorized limit. For other accounts, the Bank will issue Unauthorized Overdrawn Advice for customer's reference and action. You can also subscribe "Account Overdrawn" eAlert service for better monitoring of other accounts.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with the notification service.


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Investment

Stock Monthly Investment Plan (SMIP) Status

What is "Stock Monthly Investment Plan" notification about?
This notification has been sent to you to notify you of set up or changes made by you on your Stock Monthly Investment Plan.


What's the coverage under Stock Monthly Investment Plan Notification?
The SMS is sent to notify you of the following scenarios:
1. Successful set up of a new SMIP.
2. Successful Amendment of already existing SMIP.
3. Successful Termination of already existing SMIP.


I only wish to receive one of the above notifications regarding Stock Monthly Investment Plan, can I disable other SMS notification?
If you do not wish to receive notifications under "Service Messaging", please call (852) 2233 3322 for HSBC Premier Customers, (852) 2748 8333 for HSBC Advance customers or (852) 2233 3000 for other Personal Banking customers. For SMIP, you can opt out SMS notification per type (successful set up/successful amendment/successful termination/unsuccessful autopay debit)


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with the notification service.


Who will receive the SMS if I am using a joint account?
All the joint account holders with mobile phone number provided will receive the SMS.


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Unit Trust Monthly Investment Plan (UTMIP) Status

What is "Unit Trust Monthly Investment Plan" notification about?
This notification has been sent to you to notify you of set up or changes made by you on your Unit Trust Monthly Investment Plan.


What's the coverage under Unit Trust Monthly Investment Plan Notification?
The SMS is sent to you to notify you of the following scenarios:
1. Successful Setup of a new UTMIP.
2. Successful Amendment of already existing UTMIP.
3. Successful Termination of already existing UTMIP.
   a. ABC Fund was successfully purchased through UTMIP. Termination instruction of buying ABC Fund through UTMIP is sent to the bank afterwards. A SMS notification will be sent to you within 2 business days after the termination instruction is successfully processed.
4. Unsuccessful Autopay Debit to inform you of your contribution not proceeding ahead for the particular instance.
   a. SMS notification will be sent to you when contribution amount is failed to debit from your designated settlement account for the first time and or for 2 consecutive months.
5. Unsuccessful Autopay Debit and the plan is being terminated due to consecutive autopay debit failure for 3 times.


I only wish to receive one of the above notifications regarding Unit Trust Investment Plan, can I disable other SMS notification?
If you do not wish to receive notifications under "Service Messaging", please call (852) 2233 3322 for HSBC Premier Customers, (852) 2748 8333 for HSBC Advance customers or (852) 2233 3000 for other Personal Banking customers. For UTMIP, you can opt out SMS notification per type (successful set up/successful amendment/successful termination/unsuccessful autopay debit).


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with the notification service.


Who will receive the SMS if I am using a joint account?
All the joint account holders with mobile phone number provided will receive the SMS.


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US Tax Regulations and Reporting: W-8BEN Form Renewal

What is "W-8BEN Renewal" notification about?
This notification has been sent to you to notify that, since Form W-8BEN remains valid only for a period of three years. The old form is thus due to expire soon at the end of this year, and you are required to provide a new form to declare your tax status.


What happens if I do not renew the form and continue investing?
We will be unable to provide US stock/bond purchase service and will withhold tax at the maximum rate of 30% on the US source income paid to your account. Please refer to our letter sent to you previously on 'Investment Services - Compliance with US tax regulations and reporting requirements: Form Submission' or visit our website for information about 'Submit a new W-8BEN form' under US Stock trading for further details.


Do I need to subscribe this notification?
No. This notification is proactively provided by HSBC.


Is this notification service free of charge?
Yes. There is no charge or fee associated with the notification service.


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Investment Order Confirmation

What is Investment Order Confirmation?
This notification notify you of the results of your investment orders. Any of the following scenarios will trigger these notifications.


Stock Purchase/Sale Order

Unit Trust Subscription / Redemption / Switching Order

Bond/CD Purchase/Sale Order

  • Fully executed order
  • Partially executed order
  • Fully cancelled order
  • Partially cancelled order
  • Any order that could not be executed
  • Fully executed order
  • Fully cancelled order

* Notifications are not applicable for Unit Trust Switching orders on funds with different
dealing cycles or switching in / out orders executed on different dealing dates.

  • Fully executed order
  • Fully cancelled order
  • Any order that could not be executed

Who is eligible for this notification?
All customers with an investment account are eligible.


How often is this notification sent out?
In the case of a stock order, we will send a notification to confirm fully or partially completed trades in real time during trading hours. Notification related to cancelled or unsuccessful stock orders will be sent after trading hours.
In the case of a unit trust order, we will send a notification every time a subscription/redemption/switching order is either fully executed or fully cancelled.
In the case of a Bond/CD order, we will send an order notification to confirm fully executed, fully cancelled or any order that could not be executed.


In what ways can I receive these notifications?
These notifications are only available via SMS.


Will I receive notifications for investment orders placed via different channels?
For stock orders, confirmation notifications are available for orders placed via all channels.
For unit trust orders, confirmation notifications are available only for orders placed via HSBC Internet Banking.
For Bond/CD orders, confirmation notifications are available for orders placed via all channels.


Do I need to pay a service fee for these notifications?
No. There is no charge or fee associated with the notification service.


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